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Inside Sales Supervisor @ Cammach Bryant | Dyce, Aberdeen

Cammach Bryant

As specialist recruiters, we deal with matters of the heart and the mind every day. Our clients need brilliant candidates and our candidates want brilliant employers – simple really. This is our open and honest approach to how we run our business.

Three simple rules which keep us focussed on providing a high-quality results-driven service, every time.

  1. A brilliant candidate will only be brilliant in the right environment. Place a great candidate with the wrong type of client and watch how quickly that brilliance evaporates.

 

  1. We will Fulfil candidate’s expectations at every level. They will thank you for it, so will the client as they benefit from a very happy and energised employee.

 

  1. Get to know the client’s requirements well beyond the job description. We must fully understand the client’s brand, company culture, vision, strengths and weaknesses.

Our talented team of recruiters works tirelessly to understand your personal or business objectives. Whether a client is searching for a highly skilled candidate, looking to headhunt a specific individual, a team of contractors for a project or management of gifted personnel – we are committed to matching the best candidates with the best employers.

Our clients want brilliant candidates. Our candidates want brilliant employers.

We make it happen.

Job Summary

Our client is looking for an Inside Sales Supervisor for a permanent position, located in Dyce.

ROLE

To provide sales support to Outside Sales team and Customers; to meet and / or exceed Customer request(s) / expectations and / or contractual / sales order(s) requirements

RESPONSIBILITIES

  • Supervising Customer Support Coordinators to ensure that quality service is provided by the team
  • Completing annual performance appraisals for Customer Support Coordinators
  • Motivating and supporting Customer Support Coordinators
  • Developing and improving procedures and processes between Customer Support team and internal customers
  • Assist Sales Engineers with customer communications
  • Liaising with the Finance department to ensure timely invoicing based on information supplied by Customer Support team
  • Acquiring and developing product, Company and industry knowledge by self-tuition, working with Sales Engineers and attending training courses if required
  • Assisting Sales Engineers in exploiting and developing sales opportunities and maintaining a high Company profile
  • Attending customer meetings with Sales Engineers or individually
  • Assisting with enquiry review, quote / bid preparation and contract review
  • Assisting with preparation of customer presentations
  • Achieve Budget and / or set Monthly product sale revenue targets
  • Monitor and Report Sales Order status to Sales or Customer; work with Material and Production planners to provide a reliable progress schedule
  • Manage sales and rental orders to meet customer requirements and reconcile the close out
  • Promoting and providing continuous and effective after-sales support
  • Liaising with other departments with regard to pertinent day to day operations and orders in hand
  • This will include progress reporting, monitoring of shipping / logistics, preparation and expediting of sales orders and distressed sales orders to coordinate resolution of delivery impediments (i.e. NCRs, material shortages, etc.) and ensuring the Company meets On-time delivery (OTD)
  • Generating request documentation for procedures and service manuals and liaising with Service department (primarily Houston) and customers to ensure correct and timely availability of manuals / procedures
  • Sourcing drawings, technical information and data as required
  • Participating in production meetings
  • Attending revenue meetings with management
  • Coordinating sales order review meetings
  • Participating in the on-call response system
  • Promoting HSE, Company and client processes and programs

Minimum

  • Strong knowledge of subsea and / or surface drilling and completion systems
  • Knowledge of MRP systems
  • Good general IT skills
  • Knowledge of commercial and contractual matters
  • Good communication and interpersonal skills
  • Strong administration and time management skills

REQUIREMENTS

Preferred

  • HNC in Mechanical Engineering or Business Administration
  • Previous experience in customer facing roles
  • Previous experience within a supervisory position
  • Knowledge of international logistics

Short Info

  • Published:5 days ago
  • Job poster:Cammach Bryant
  • Experience: Mid Level
  • Location:Dyce, Aberdeen
  • Type: Full Time
  • Salary:-
  • Application Deadline:12-09-2019

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